Before you dial
One number, answered by our partner ThrottleNet's Kansas City team. Here is what to have ready and what happens next.
Contact Kansas City IT Services
- What is happening: an outage, a security concern, a provider comparison, or a question about a page on this site
- How many people and locations are affected
- Your current provider or internal IT arrangement, if any
- A number where you can be reached if your phone system is part of the problem
Your call goes to ThrottleNet
The tracked number on this site rings ThrottleNet's Kansas City office at 1100 Main Street, Suite 400, Kansas City, Missouri. ThrottleNet is our partner provider; this site does not operate its own help desk. The consultation form further down this page is a CallRail form in ThrottleNet's account; submissions go to ThrottleNet. Questions about the guide itself, corrections and complaints are handled through the Complaints page.
Before you call
Issue severity
Is anything down right now? Say so first; outages are handled before anything else.
Affected users
One person, one office or everyone. It changes who takes the call.
Locations
Which Kansas City metro locations are involved. The Service Areas page lists what ThrottleNet publishes as covered.
Current provider
Whether you are under an agreement with someone else, and when it ends. Urgent help does not require ending it.
Security concerns
Locked files, ransom notes, unexpected logins or a lost device. Say "security" on the call and the sequence changes.
What happens next
Call routing
The number reaches ThrottleNet's Kansas City team during business hours; ThrottleNet publishes 24/7 support for its clients.
Initial triage
A technician takes the facts above. If something is down, work starts on the call.
Fit and scope discussion
For non-urgent enquiries: users, systems, hours and outcomes, in about fifteen minutes. The IT Support page covers what support includes.
Agreed next step
A quote, a visit, a written stabilization plan, or a clear statement that the fit is wrong. Nothing on this site commits you to anything.
Something down right now? Call, don't type.
Outages first. No queue, no obligation.