Complaints and Corrections

What this process covers

Factual errors on this site, accessibility problems, privacy requests, complaints about ThrottleNet's handling of an enquiry that came through this site, and concerns about how the partner relationship is disclosed.

Report a factual error

State the page, the sentence and what you believe is correct, with a source if you have one. Provider corrections are checked against the provider's own site and applied with the change dated.

Service complaints involving ThrottleNet

Complaints about ThrottleNet's service go to ThrottleNet first, through the contact details on its own site. If a complaint concerns the routing of a call from this site, the operator will take it up with ThrottleNet on your behalf.

Privacy and accessibility concerns

Both are handled under the Privacy and Accessibility pages and through this route.

What to include

Email hello@kansascityitservices.com with the page address, what happened or what is wrong, and how to reach you. For privacy requests about a call, the date and approximate time of the call.

Response and escalation

Reports are acknowledged within five business days. If a report is not resolved within thirty days, the operator will say why and what happens next. Operator details are on the Disclaimer page.